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2026 STANDARDOfficial Biometric Specification for DS-160, DV-2027 & US Passports
Guarantee & Claims

Refund Policy & 100% Acceptance Guarantee

Last Revised: February 2026 · Transparent Customer Protection

100% Acceptance Guarantee: If your photo processed by USVisaPhotoAI is rejected by any U.S. embassy, consular post, or passport processing center due to a technical biometric formatting failure, we will issue a full 100% refund.

1. Refund Eligibility Conditions

To qualify for a full refund under our guarantee, you must satisfy the following conditions:

  • The photo was submitted to an official government agency or electronic portal (such as DS-160 or DV Lottery) and rejected.
  • The rejection was caused by technical formatting parameters generated by our software (e.g. pixel dimensions, compression ratio, or background solid-fill).
  • You submit a written refund claim to usvisaphotoai@gmail.com within 14 calendar days of the original purchase.
  • Your claim includes the Order Reference ID and a legible copy/screenshot of the government rejection notice.

2. Non-Refundable Scenarios

Refunds cannot be issued for issues caused by user-supplied original content, including:

  • Original source photo taken with prohibited eyeglasses or sunglasses.
  • Applicant smiling with visible teeth or adopting a non-neutral expression.
  • Severe original image blur, camera shake, or low resolution uploaded by the user.
  • Selecting an incorrect country specification during checkout.

3. Processing Timeframe

Approved refunds are credited directly to your original payment method via Razorpay within 5–7 business days.

4. Contact Refund Desk

To file a claim or check refund status, email usvisaphotoai@gmail.com.